What should a technician do before beginning any troubleshooting steps on a customer computer?ġ0. Test the theory to determine the cause.ĩ.Verify full system functionality and, if applicable, implement preventive measures.Establish a plan of action to resolve the problem and implement the solution.Document the findings, actions, and outcomes.The technician re-enables the update service, configures the computer for automatic updates, downloads and installs all missing updates, ensures the computer boots successfully, and verifies with the customer that the issue has been resolved. The on-site technician finds that Windows updates have been disabled. A specific computer has an issue that could not be resolved by the help desk technician. When a new motherboard is being installed, between which two components must thermal compound be applied? (Choose two.)Ĩ. What can the technician do to prevent the date and time from resetting?ħ. However, when the computer is restarted the same problem reoccurs. The previously inaccessible websites are now accessible. The technician notices that the date and time are not current and resets these to the correct settings. A technician is troubleshooting a problem where many websites return a “certificate not valid” error. Which cleaning material should be used to clean component contacts?Ħ. Which software tool will protect against viruses and spyware on a Windows PC?ĥ. Which two procedures can help protect against ESD when working on a computer system? (Choose two.)Ĥ. What motherboard chip controls high speed CPU communication to RAM and the video card?ģ. What two motherboard components control the system boot operations? (Choose two.)Ģ. IT Essentials (Version 7.00) – IT Essentials 7.0 Practice Final Ch 10 – 14ġ. Thank you! We truly value your contribution to the website. We will update answers for you in the shortest time. NOTE: If you have the new question on this test, please comment Question and Multiple-Choice list in form below this article.
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